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Terms of service

General Terms and Conditions of Business

1. scope of application

The following terms and conditions apply to all orders placed via our online shop.

2. contracting party, conclusion of contract

The purchase contract is concluded with Hoppenworth & Ploch Food Products GmbH.

The presentation of the products in the online shop does not constitute a legally binding offer, but a non-binding online catalogue. By clicking the order button, you place a binding order for the goods contained in the shopping basket. Confirmation of receipt of the order together with acceptance of the order is sent immediately after sending by an automated e-mail. The purchase contract is concluded with this e-mail confirmation.

A binding contract can also be concluded beforehand as follows: If the payment method PayPal is chosen, the contract is concluded at the time of the confirmation of the payment instruction to PayPal.

3. shipping costs

Shipping costs are added to the stated product prices. You can find out more about the amount of the shipping costs in the delivery and payment conditions.

4. payment

The following payment methods are available in our online shop:

Credit card: We accept various credit cards.

Paypal: You pay the invoice amount via the online provider Paypal. In principle, you must be registered there or register first, legitimise yourself with your access data and confirm the payment instruction to us (exception: guest access). You will receive further instructions during the ordering process.
If you choose the payment method Paypal/Paypal Express, an additional 0 percent of the purchase price will be charged.

Sofortüberweisung: You must log in to your bank account and confirm the payment.

5. self collection

Self-collection is possible weekdays between 9:00 and 16:00 in our roasting house at Länderweg 21, 60599 Frankfurt am Main (Sachsenhausen). For this purpose, pick-up must be selected when ordering. We will inform you by e-mail when the order is ready for collection.

6. packing station

We deliver to packing stations.

7. reservation of proprietary rights

The goods remain our property until full payment has been received.

8. transport damages

If goods are delivered with obvious transport damage, please complain about such defects to the delivery company as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, they help us to be able to assert our own claims against the carrier or transport insurance.

9 Warranty and guarantees

The statutory law on liability for defects shall apply. Information on any additional warranties and their exact conditions can be found with the product and on special information pages in the online shop.

10. returns

As a sustainability-oriented company, we are happy if goods are only ordered if you would like to have them. Should you nevertheless wish to return something, this is of course possible within the framework of the legal regulations. However, the customer must pay the shipping costs.

11. storage of contract text

The contract text is not stored by us.

12. contract language

The language available for the conclusion of the contract is German or English.

13. severability clause

Should any provision of these General Terms and Conditions be invalid, this shall not affect the validity of the remaining provisions.

 

Taxes excluded, and shipping calculated at checkout (GER, €7,90 up to 179 €). Click here for international shipping rates with DHL Shipping time: see international shipping for estimated delivery time